CUSTOMER-CENTRIC DIGITALIZATION

  • We define the future state experience
  • We provide you with an actionable plan
  • We get it done with an agile approach
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SMART DIGITAL TRANSFORMATION STARTS WITH THE CUSTOMER
In close collaboration we create a powerful future state customer experience vision, we derive an actionable plan with estimated, prioritized user stories and releases, and we bring the new digital experience to life efficiently.
BETTER CUSTOMER INTERACTIONS
  • Create a better experience through customer obsession
  • Break down organizational silos
  • Inspire your customers with added value interactions
  • Integrate on- and offline interactions seamlessly
ACTIONABLE DIGITALIZATION ROADMAP
  • Derive an actionable 3-year roadmap
  • Define and estimate the backlog and releases
  • Consider make of buy options
  • Plan implementation with agile approach
MAXIMIZED ACTIVATION AND REACH
  • Enable overall communication efficiency
  • Leverage all customer interactions for more reach
  • Enforce call to action and conversion mechanisms
  • Increase Return on Marketing Investment
CUSTOMER EXPERIENCE – POWERFUL VISION
Start with the customer first! Create clear guidance and a common language in the organization for the future state customer experience. We provide you with a powerful vision for a 3 year planning period and a longlist of innovative ideas how to improve your customer interactions for growth.
  • Positioning and personas
  • Future state experience including signature touchpoints
  • Creative ideas for a better experience and more success
  • Integrated on- and offline interactions
  • Insights for complementary offline / strategic activities
USER STORIES – ACTIONABLE PLAN
Translate your customer experience vision into an actionable implementation plan. We derive all user stories that are required to build the new experience – on- and offline. We estimate the them to quantifiy investment and we group them in releases for step-by-step priority-based approach and budgeting.
  • User Stories list as Backlog for agile development
  • Estimates for budgeting
  • Make or buy decision support
  • Release plan and roadmap
DIGITAL PLATFORM – CONVINCING EXPERIENCE
Enable better and more customer interactions. A powerful digital platform is not a touchpoint - it is a smart companion along the entire customer experience. We develop your new platform with efficient agile development and an experienced team. We embed our leading communication software suite seamlessly for more efficient publishing, broad activation and communication success.
  • Agile SCRUM based platform development
  • Platform that supports the entire customer experience path
  • Innovative digital touchpoints
  • Leading communication software suite seamlessly embedded
Why working with yawave?
There are many good reasons why to chose yawave
  • Unique combination of Marketing and IT know-how
  • Proven proprietary 3-step process
  • Full flexibility for the client after each step
  • Collaborative development
  • Highly efficient and pragmatic approach
  • Growth-focused mindset
  • All in one - from strategy to development
  • Experienced SCRUM teams
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