How the CX Map can help you
No customer centricity
No measures overview
No uniform target image
Focus on the customer
Structured list of measures
Understandable target vision
Growth with a clear plan through customer focus.
Put your customer in the center and uncover optimization potentials in your company.
Proven approach with fast results
Our field-proven approach enables a detailed CX Map within 4 – 8 weeks. With the help of interviews, collected industry experience and a workshop (optional: incorporation of analytics data), a complete picture of your company emerges.
One service, many benefits for different people in the company
Obtaining a «Big Pictures» from the customer’s point of view about the complete company.
Starting point for: Process analysis
Understand how new projects (e.g. website) integrate into the existing landscape.
Starting point for: Requirements analysis
COO / CTO
Understand what the systems are used for and be able to derive the overarching requirements.
Starting point for: System architecture
CFO & CTO, ZSC Lions
Understand what your customers want.
From a feeling to a clear understanding of how you can improve the customer journey. Let’s talk about it in a free consultation.