Find answers to your questions about the purpose or use of the yawave User Interaction Suite.

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For all questions about the yawave product in use.


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Frequently asked questions

Maybe our FAQs already help you.

When and how can I cancel the subscription?

Ending the subscription is done in a simple way with the “End” button in the user account. You can cancel the subscription at any time. You have full access to the current subscription until the end of the subscription period.

Is it possible to downgrade, e.g. from Enterprise to Business?

Of course, you can easily downgrade using the “Customize” button in your account, as long as your contacts and activities in your current subscription do not exceed the volume. Downgrading will take effect at the time the current subscription ends.

Is it possible to pay by invoice?

We are happy to offer billing options for business and enterprise annual subscriptions. Contact us so we can adjust the subscription accordingly.

Which payment methods are accepted?

We accept MasterCard, VISA and American Express credit cards. Our payment system is powered by, a leading global payment service. Stripe exceeds common standards for secure payments. If you want to learn more about Stripe’s security standards, you can find here additional information.

What if the volume exceeds the subscription limit?

When you purchase a subscription, you have access to certain features and can manage a certain number of contacts and activities. In the event that your contact or activity volume exceeds your plan, you have the flexibility to upgrade and purchase additional volume and continue your publications.

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