Frequently asked questions
How can I terminate my subscription?
Terminating can be done easily with the terminate button in your account. You can terminate anytime. You will have full access to the actual subscription plan until the end of your subscription term.
Do you offer a free trial?
It’s free to set up an account and create a publication with up to 100 contacts and 500 activities per month – which is sufficient test the functionality. But once your contacts or activities grow beyond this, you’ll need to choose a plan.
What timeframe should i choose?
With a one month duration you have highest flexibility. But with an annual plan you can benefit from a significant discount of 25%.
Can I make a payment by invoice?
We are happy to provide invoicing on our annual and Business / Enterprise plans. Contact us to setup payment by check or bank transfer. We do not offer monthly invoicing.
Do you offer non-profit discounts?
While we don’t have standard discounts for non-profit or educational organizations, we do offer a discount when you sign up for a longer-term subscription (minimum one year). Please contact us for a non-profit discount.
Can I downgrade, for example from Enterprise to Business?
Sure, you can easily downgrade with the modify button in your account as long as your contacts / activities do not exceed volume in your previous subscription plan. Your downgrading will be effective when your current subscription terms ends.
What if I my visitors are growing beyond my plan’s limit?
When you purchase your subscription plan you have access to specific features and you can manage a certain number of contacts and activities. In case your contact or activity volume exceeds your plan you can flexibly upgrade and purchase additional volume and keep your publications going.
What payment types are accepted?
We accept the credit cards MasterCard, VISA and American Express. Our payment is operated by stripe.com, a global leading payment service. Stripe meets and exceeds the most stringent industry standards for security. You can learn more about the technical details of Stripe's secure infrastructure here.