Yawave offers a wide and flexible range of feedback collection channels including POS
The standard feedback collection for services works as follows: The employee asks directly after the service experience for the customer’s feedback on his device, e.g. tablet, or sends him a feedback request by email at the end of the working day.
For the service experience at the Point of Sale yawave offers the POS feedback collection option. A tablet can be placed on an tablet stand. Customers leaving the POS can quickly rate the experience – directly after leaving the shop, positive feedback givers will receive an email request for sharing that great experience.
«With yawave we transform positive client experiences into recommendations. We now leverage every single customer touchpoint for more reach and new leads.»
What makes it different
Yawave turns positive customer feedback into growth opportunities by combining uniquely customer satisfaction measurement with referral power