{"id":13976,"date":"2022-09-02T13:33:19","date_gmt":"1970-01-01T00:33:42","guid":{"rendered":"https:\/\/yawave.com\/?p=13976"},"modified":"2022-09-08T14:50:39","modified_gmt":"2022-09-08T12:50:39","slug":"duplicate-of-service-desk-mail","status":"publish","type":"post","link":"https:\/\/yawave.com\/de\/blog\/duplicate-of-service-desk-mail\/","title":{"rendered":"Duplicate of-Service Desk Mail"},"content":{"rendered":"<table class=\"nl-container\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"background-color:#fff\">\n<tbody>\n<tr>\n<td>\n<table class=\"row row-1\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"50%\" style=\"font-weight:400;text-align:left;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"image_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:15px;padding-left:10px;padding-top:10px;width:100%;padding-right:0\">\n<div class=\"alignment\" align=\"left\" style=\"line-height:10px\">\n                 <img decoding=\"async\" src=\"https:\/\/d15k2d11r6t6rl.cloudfront.net\/public\/users\/Integrators\/d7af4495-0e7c-4307-92da-1fdc224ee2fe\/user-36f4e597-5938-445f-91bb-881d1bfe7d54\/yawave_logo_blue%20copy.jpg\" style=\"height:auto;border:0;width:110px;max-width:100%\" width=\"110\">\n                <\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td class=\"column column-2\" width=\"50%\" style=\"font-weight:400;text-align:left;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-top:5px;padding-bottom:5px\">\n<div style=\"font-family:sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:12px;color:#555;line-height:2;font-family:Montserrat,undefined\">\n<p style=\"margin:0;font-size:12px\">&nbsp;<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-2\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-left:20px;padding-right:10px;padding-top:30px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;font-size:12px;color:#434b54;line-height:1.8\">\n<p style=\"margin:0;font-size:16px\"><span style=\"font-size:16px\">Liebe Kund:innen und Partner:innen<\/span><\/p>\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\">Diese E-Mail enth\u00e4lt wichtige Informationen. Wir bitten dich, die Nachricht bis zum Schluss durchzulesen.<\/p>\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\"> Im Bestreben um die bestm\u00f6gliche Servicequalit\u00e4t haben wir bei yawave in den vergangenen Monaten einen <strong>Service Desk<\/strong> f\u00fcr unsere Kunden eingerichtet. Der Service Desk wird neu die zentrale Anlaufstelle f\u00fcr deine Anliegen sein, die im Rahmen des laufenden Betriebes anfallen und mit unseren Mitarbeitern abgekl\u00e4rt werden sollen.<\/p>\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\"> In diesem Zusammenhang haben wir einen <strong>standardisierten Dienstleistungsvertrag<\/strong> ausgearbeitet. Das Dokument kl\u00e4rt die Zusammenarbeit und Modalit\u00e4ten im &#8222;Maintenance Modus&#8220; &#8211; im Betrieb nach Go Live. In den kommenden Wochen wird dein:e zust\u00e4ndige:r Berater:in auf dich zukommen, sofern du noch keinen Dienstleistungsvertrag mit uns abgeschlossen hast.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-3\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:40px;padding-bottom:10px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"divider_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"10\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\">\n<div class=\"alignment\" align=\"center\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"divider_inner\" style=\"font-size:1px;line-height:1px;border-top:1px solid #0094de\"><span>\u200a<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-4\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"border-radius:0;color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"10\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;font-size:12px;color:#0094de;line-height:1.5\">\n<p style=\"margin:0;font-size:14px;text-align:center\"> <span style=\"color:#0195df\"><span style=\"font-size:34px\">Deine neue, zentrale Anlaufstelle<\/span><\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:15px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;color:#555;line-height:1.5;font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif\">\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\"> <span style=\"font-size:16px\">Das Service Desk Konto ist f\u00fcr dich und deine Team-Mitglieder <strong>kostenlos.<\/strong> Anfragen im Service Desk k\u00f6nnen wie auch deine bisherigen Anfragen zu Kosten f\u00fchren. Die Rahmenbedingungen sind im Dienstleistungsvertrag geregelt.<\/span><\/p>\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\"> <strong><span style=\"font-size:16px\">Der yawave Service Desk wird zu B\u00fcrozeiten von Montag bis Freitag betrieben.&nbsp;<\/span><\/strong><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-5\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:20px;padding-left:20px;padding-right:10px;padding-top:15px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;font-size:12px;color:#434b54;line-height:1.8\">\n<p style=\"margin:0;font-size:16px\"><span style=\"font-size:16px\"><strong>Im Service Desk unterscheiden wir zwischen allgemeinen Support Anfragen (Service Requests) und Fehlverhalten der yawave App oder deiner L\u00f6sung (Incidents).&nbsp;<\/strong><\/span><\/p>\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\"><span style=\"font-size:16px\"><strong>Beispiele von Supportanfragen:<\/strong><\/span><\/p>\n<ul style=\"line-height:1.8;font-size:16px\">\n<li><span style=\"font-size:16px\">Fragen zu, bzw. Unterst\u00fctzung bei der Anwendung von yawave;<\/span><\/li>\n<li><span style=\"font-size:16px\">Anpassungen von Vorlagen, Inhalten wie Logos oder Texten;<\/span><\/li>\n<li><span style=\"font-size:16px\">Auftr\u00e4ge zur L\u00f6schung von Datens\u00e4tzen;<\/span><\/li>\n<li><span style=\"font-size:16px\">Und jegliche weitere Service Requests<\/span><\/li>\n<\/ul>\n<p style=\"margin:0;font-size:16px\"><span style=\"font-size:16px\"><strong>Beispiele von m\u00f6glichem Fehlverhalten (Incidents):<\/strong><\/span><\/p>\n<ul style=\"line-height:1.8;font-size:16px\">\n<li><span style=\"font-size:16px\">Software ist nicht verf\u00fcgbar;<\/span><\/li>\n<li><span style=\"font-size:16px\">Software ist sehr langsam;<\/span><\/li>\n<li><span style=\"font-size:16px\">Software zeigt einen Fehler an;<\/span><\/li>\n<li> <span style=\"font-size:16px\">Inhalte k\u00f6nnen nicht gespeichert werden;<\/span><\/li>\n<li><span style=\"font-size:16px\">Newsletter wurde nicht gesendet<\/span><\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-6\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"border-radius:0;color:#000;background-color:#0094de;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:50px;padding-left:30px;padding-right:30px;padding-top:50px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;color:#555;line-height:1.8\">\n<p style=\"margin:0;font-size:14px;text-align:center\"><span style=\"color:#ffffff;font-size:16px\">Bitte beachte, dass dich unser Team bei telefonischen oder Anfragen via E-Mail darum bitten wird, ein Ticket im Service Desk zu er\u00f6ffnen.&nbsp;<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-7\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"border-radius:0;color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:10px;padding-left:20px;padding-right:10px;padding-top:20px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;font-size:12px;color:#434b54;line-height:1.8\">\n<p style=\"margin:0;font-size:16px\"> <span style=\"font-size:16px\">Wir haben dir eine Anleitung erstellt, wie du bei uns im Service Desk eine Anfrage einreichen kannst. <strong>In den kommenden Tagen wird dir unser Team \u00fcber unsere Service Desk L\u00f6sung eine E-Mail zukommen lassen, mit der du dich registrieren kannst.<\/strong><\/span><\/p>\n<p style=\"margin:0;font-size:16px\">&nbsp;<\/p>\n<p style=\"margin:0;font-size:16px\"><span style=\"font-size:16px\">Herzlichst,&nbsp;<\/span><\/p>\n<p style=\"margin:0;font-size:16px\"><span style=\"font-size:16px\">Dein yawave Team<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-8\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:40px;padding-bottom:10px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"divider_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"10\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\">\n<div class=\"alignment\" align=\"center\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"divider_inner\" style=\"font-size:1px;line-height:1px;border-top:1px solid #0094de\"><span>\u200a<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-9\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"border-radius:0;color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"10\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;font-size:12px;color:#0094de;line-height:1.5\">\n<p style=\"margin:0;font-size:14px;text-align:center\"><span style=\"color:#0195df\"><span style=\"font-size:34px\">Eine Anfrage einreichen<\/span><\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:35px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;color:#555;line-height:1.8;font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif\">\n<p style=\"margin:0;text-align:left\"> <span style=\"font-size:16px\">Deine Anfragen werden von dir ab sofort online via unseren Service Desk gemeldet. Du erh\u00e4ltst eine Ticketnummer, \u00fcber welche wir zusammen kommunizieren und du den aktuellen Status deiner Anfrage jederzeit einsehen kannst.<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-10\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"border-radius:0;color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"50%\" style=\"font-weight:400;text-align:left;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:15px;padding-left:10px;padding-right:10px;padding-top:15px\">\n<div style=\"font-family:sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;font-family:Montserrat,undefined;color:#555;line-height:1.2\">\n<p style=\"margin:0;font-size:14px;text-align:center\"><span style=\"font-size:16px\"><a href=\"https:\/\/d15k2d11r6t6rl.cloudfront.net\/public\/users\/Integrators\/d7af4495-0e7c-4307-92da-1fdc224ee2fe\/user-55a44baf-8980-4ec7-b4fb-4727b8752a51\/Anweisungen_Erstellen_von_issues_DE_EN_1.pdf\" target=\"_blank\" rel=\"noopener\" style=\"color: #0094de\">Hier findest du eine Anleitung.<\/a><\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<td class=\"column column-2\" width=\"50%\" style=\"font-weight:400;text-align:left;vertical-align:top;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:15px;padding-left:10px;padding-right:10px;padding-top:15px\">\n<div style=\"font-family:sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;font-family:Montserrat,undefined;color:#555;line-height:1.2\">\n<p style=\"margin:0;font-size:14px;text-align:center\"> <span style=\"font-size:16px\"><a href=\"https:\/\/yawavedev.atlassian.net\/servicedesk\/customer\/portal\/3\/group\/7\/create\/45\" target=\"_blank\" style=\"text-decoration: underline;color: #0094de\" rel=\"noopener\">Jetzt beim Service Desk anmelden<\/a><\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-11\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:40px;padding-bottom:10px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"divider_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"10\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\">\n<div class=\"alignment\" align=\"center\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" width=\"100%\">\n<tbody>\n<tr>\n<td class=\"divider_inner\" style=\"font-size:1px;line-height:1px;border-top:1px solid #0094de\"><span>\u200a<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-12\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:10px;padding-bottom:40px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:20px;padding-left:10px;padding-right:10px;padding-top:10px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif;font-size:12px;color:#0094de;line-height:1.5\">\n<p style=\"margin:0;font-size:14px;text-align:center\"><span style=\"color:#0195df\"><span style=\"font-size:34px\">Wusstest Du schon&#8230;.<\/span><\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:35px\">\n<div style=\"font-family:'Trebuchet MS',Tahoma,sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;color:#555;line-height:1.8;font-family:Montserrat,'Trebuchet MS','Lucida Grande','Lucida Sans Unicode','Lucida Sans',Tahoma,sans-serif\">\n<p style=\"margin:0;text-align:left\"><span style=\"font-size:16px\">yawave wird kontinuierlich verbessert. &nbsp;Unser Entwicklungsteam stellt in mindestens zweiw\u00f6chentlichen Abst\u00e4nden neue Funktionen und Optimierungen bereit, damit Dein yawave Erlebnis sich stetig verbessert. <\/span><\/p>\n<p style=\"margin:0;text-align:left\">&nbsp;<\/p>\n<p style=\"margin:0;text-align:left\"> <span style=\"font-size:16px\">Als Kunde profitierst Du bisher und weiterhin von diesen laufenden Optimierungen im Rahmen Deiner Lizenz.&nbsp;<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-13\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"background-color:#f5f5f5\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:0;padding-bottom:0;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"image_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-left:20px;padding-right:20px;padding-top:40px;width:100%\">\n<div class=\"alignment\" align=\"center\" style=\"line-height:10px\">\n                 <a href=\"https:\/\/yawave.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"https:\/\/d15k2d11r6t6rl.cloudfront.net\/public\/users\/Integrators\/d7af4495-0e7c-4307-92da-1fdc224ee2fe\/user-3535\/yawave-logo-150px.png\" style=\"height:auto;border:0;width:146px;max-width:100%\" width=\"146\" alt=\"Image\" title=\"Image\"><\/a>\n                <\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"text_block block-2\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:45px;padding-left:10px;padding-right:10px;padding-top:30px\">\n<div style=\"font-family:sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-size:14px;font-family:Montserrat,undefined;color:#555;line-height:1.5\">\n<p style=\"margin:0;font-size:14px;text-align:center\"><span style=\"font-size:16px\">Die User Interaction Suite, die Content und User<br \/>miteinander verbindet.&nbsp;<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"text_block block-3\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-bottom:80px;padding-top:10px\">\n<div style=\"font-family:sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,undefined;font-size:12px;color:#555;line-height:1.5\">\n<p style=\"margin:0;font-size:14px;text-align:center\"> <span style=\"font-size:12px\">Folge uns auf <a href=\"https:\/\/www.linkedin.com\/company\/yawave\" target=\"_blank\" style=\"text-decoration: underline;color: #0094de\" rel=\"noopener\">LinkedIn<\/a> oder besuche unsere neuen <a href=\"https:\/\/yawave.com\" target=\"_blank\" style=\"text-decoration: underline;color: #0094de\" rel=\"noopener\">Website<\/a>.&nbsp;<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table class=\"row row-14\" align=\"center\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td>\n<table class=\"row-content stack\" align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\" style=\"color:#000;width:730px\" width=\"730\">\n<tbody>\n<tr>\n<td class=\"column column-1\" width=\"100%\" style=\"font-weight:400;text-align:left;vertical-align:top;padding-top:5px;padding-bottom:5px;border-top:0;border-right:0;border-bottom:0;border-left:0\">\n<table class=\"text_block block-1\" width=\"100%\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" role=\"presentation\">\n<tbody>\n<tr>\n<td class=\"pad\" style=\"padding-left:10px\">\n<div style=\"font-family:sans-serif\">\n<div class=\"txtTinyMce-wrapper\" style=\"font-family:Montserrat,undefined;font-size:12px;color:#868a90;line-height:1.5\">\n<p style=\"margin:0;font-size:14px;text-align:center\"><span style=\"font-size:12px\">Hirschmattstrasse 15, CH-6003 Luzern, contact@yawave.com<\/span><\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"<p>Einladung<\/p>\n","protected":false},"author":1,"featured_media":13977,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[146],"tags":[],"dipi_cpt_category":[],"class_list":["post-13976","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-operations"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Duplicate of-Service Desk Mail - yawave User Interaction Suite<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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