{"id":13090,"date":"2022-07-13T14:09:40","date_gmt":"2022-07-13T12:09:40","guid":{"rendered":"https:\/\/yawave.com\/?page_id=13090"},"modified":"2025-02-03T09:26:55","modified_gmt":"2025-02-03T08:26:55","slug":"customer-experience-map","status":"publish","type":"page","link":"https:\/\/yawave.com\/de\/customer-experience-map\/","title":{"rendered":"Customer Experience Map"},"content":{"rendered":"

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Kundenzentrierte Digitalisierung<\/h1>\n

Dein Masterplan mit Customer Journey und Digital Roadmap<\/span>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.22.1″ _module_preset=“default“ custom_padding=“||1px||false|false“ global_colors_info=“{}“][et_pb_row _builder_version=“4.22.1″ _module_preset=“default“ custom_padding=“70px|0px|2px|0px|false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“][dipi_carousel columns=“5″ loop_wide=“on“ autoplay_wide=“on“ continues_wide=“off“ show_lightbox=“off“ columns_tablet=“5″ columns_phone=“4″ columns_last_edited=“on|phone“ space_between_tablet=““ space_between_phone=“10″ space_between_last_edited=“on|phone“ container_padding_tablet=““ container_padding_phone=“0px|0px|0px|0px|false|false“ container_padding_last_edited=“on|phone“ _builder_version=“4.27.4″ _module_preset=“default“ max_width=“100%“ custom_margin=“-71px|||||“ hover_enabled=“0″ 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Digitalisierung, die beim Kunden ankommt<\/h2>\n

Der zentrale Erfolgsfaktor liegt in der logischen Abstimmung von Kundenstrategie, Prozessen, ICT-Architektur und Software-Funktionalit\u00e4t \u2013 mit den zwei zentralen Fragen:<\/p>\n

1. Wie sieht das zuk\u00fcnftige Kunden-Erlebnis (Soll Customer-Journey) aus und welche Prozesse brauchen wir?<\/p>\n

2. Was f\u00fcr Anforderungen ergeben sich daraus f\u00fcr die Soll-ICT-Systemlandschaft und wie k\u00f6nnen wir diese effizient betreiben?<\/p>\n

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Customer Journey \u2013 dein Business Model Masterplan<\/h2>\n

Zusammenh\u00e4nge von Customer Journey, Touchpoints, Prozessen und Digital Capabilities in einer Customer Journey (Soll) visualisieren und Massnahmen in einer 3-Jahres-Roadmap definieren.
\nWeg von isolierten Initiativen, Aktionismus und fehlendem Big Picture – hin zu einem klaren Masterplan f\u00fcr mehr Customer Engagement, Leaddaten und Conversions.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_2,1_2″ admin_label=“Right Sided Image“ _builder_version=“4.16″ custom_padding=“60px|0px|60px|0px“ locked=“off“ global_colors_info=“{}“][et_pb_column type=“1_2″ _builder_version=“4.16″ custom_padding=“|||“ global_colors_info=“{}“ custom_padding__hover=“|||“][et_pb_image src=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/08\/architektur.png“ alt=“customer journey“ title_text=“architektur“ align_tablet=“center“ align_phone=“center“ align_last_edited=“on|desktop“ _builder_version=“4.21.0″ custom_margin=“50px||||false|false“ animation_style=“zoom“ animation_direction=“left“ animation_intensity_zoom=“5%“ border_color_all=“rgba(51,51,51,0.1)“ global_colors_info=“{}“][\/et_pb_image][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“4.16″ custom_padding=“|||“ global_colors_info=“{}“ custom_padding__hover=“|||“][et_pb_text _builder_version=“4.21.0″ _module_preset=“76b1ee4c-8d5f-4c2d-85b9-c449a7bdd80e“ text_font=“||||||||“ global_colors_info=“{}“]<\/p>\n

Digital Roadmap \u2013 dein Digitalisierungs-Masterplan<\/h2>\n

Zusammenh\u00e4nge von Funktionalit\u00e4t, Daten und Schnittstellen in einer Zielarchitektur (Soll) definieren und priorisierte Massnahmen entlang einer schrittweisen Migration ableiten.
\nWeg von Daten- und Applikations-Silos, Redundanzen, fehlenden und teueren Schnittstellen, rechtlichen Risiken und aufw\u00e4ndigen manuellen Prozessen – hin zu integrierten Systemen, verbundenen Abl\u00e4ufen, effizienten Prozessen und zentralen Fan-Daten. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.21.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_number_counter title=“Umsatzwachstum*“ number=“10″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.21.0″ _module_preset=“default“ global_colors_info=“{}“][et_pb_number_counter title=“Effizienzsteigerung“ number=“200″ _builder_version=“4.21.0″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_number_counter][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_number_counter title=“Trafficsteigerung“ number=“2.5x“ percent_sign=“off“ _builder_version=“4.21.0″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_number_counter][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ disabled_on=“on|on|on“ _builder_version=“4.21.0″ _module_preset=“default“ disabled=“on“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Customer Experience Map“ use_icon=“on“ font_icon=“||divi||400″ icon_placement=“left“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ header_font=“|600|||||||“ header_text_align=“left“ global_colors_info=“{}“]<\/p>\n

Beinhaltet die komplette Kundenreise \u00fcber die verschiedenen Departments hinweg mit zahlreichen relevanten Informationen.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Massnahmenliste“ use_icon=“on“ font_icon=“||divi||400″ icon_placement=“left“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ header_font=“|600|||||||“ header_text_align=“left“ global_colors_info=“{}“]<\/p>\n

Umfangreiche Massnahmenliste priorisiert in Clustern nach Aufwand und Dringlichkeit.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_blurb title=“Roadmap“ use_icon=“on“ font_icon=“||divi||400″ icon_placement=“left“ _builder_version=“4.16″ _module_preset=“default“ header_level=“h3″ header_font=“|600|||||||“ header_text_align=“left“ global_colors_info=“{}“]<\/p>\n

Sicherstellung des Praxistransfers anhand einer klaren Roadmap, welche aufgrund der wichtigsten Learnings erstellt wird.<\/p>\n

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Customer Journey Mapping<\/h4>\n

Schritte:
<\/strong>Journey Analyse > Identifikation Engp\u00e4sse > Definition Soll-Erlebnis > Formulierung von Massnahmen und Experience Roadmap<\/p>\n

Dauer:<\/strong>
ca. 5-7 Wochen<\/p>\n

Ergebnisse:<\/strong>
Customer Journey \/ Experience Map (Big Picture Poster ca. 1.2m x 2.5m inkl. Dokumente), Massnahmenliste (Backlog) und Experience Roadmap<\/p>\n

[\/dipi_advanced_tabs_item][dipi_advanced_tabs_item title=“ICT Audit“ admin_label=“Web Design“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/08\/architektur.png“ img_placement=“row“ img_container_width=“40%“ image_margin=“0px|40px|0px|0px|false|false“ icon_color=“#FFFFFF“ icon_color_active=“#FFFFFF“ tab_media=“icon“ font_icon=“\ue609||divi||400″ font_icon_active=“\ue609||divi||400″ tab_icon_placement=“top“ tab_icon_placement_phone=“left“ image_margin_tablet=“0px|0px|30px|0px|false|false“ image_margin_phone=“0px|0px|30px|0px|false|false“ image_margin_last_edited=“on|phone“ _builder_version=“4.22.1″ _module_preset=“default“ title_font=“Proxima Nova Light|600||on|||||“ subtitle_font=“Proxima Nova Light||||||||“ custom_button=“on“ button_text_size=“13px“ button_bg_color=“#FF4200″ button_border_color=“#FF4200″ button_use_icon=“on“ button_icon=“||fa||900″ button_custom_margin=“20px||||false|false“ button_custom_padding=“10px|20px|10px|20px|false|false“ border_radii_image=“on|10px|10px|10px|10px“ global_colors_info=“{}“ icon_alignment_horz1_phone=“center“ icon_placement_phone=“left“]<\/p>\n

ICT Audit<\/h4>\n

Schritte:<\/strong>
Analyse ICT Architektur (IST-Zustand) > Gap-Analyse > Definition Soll-Architektur > Formulierung von Roadmap \/ Vorgehen<\/p>\n

Dauer:<\/strong>
ca. 2-4 Wochen<\/p>\n

Ergebnisse:<\/strong>
Handlungsfelder, Soll-Architektur \/ Dom\u00e4nen, Digital Roadmap (Migrations- & Evolutionsplan)<\/p>\n

[\/dipi_advanced_tabs_item][\/dipi_advanced_tabs][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.16″ _module_preset=“default“ custom_padding=“0px||100px|||“ global_colors_info=“{}“][et_pb_row column_structure=“3_5,2_5″ _builder_version=“4.16″ _module_preset=“default“ background_image=“http:\/\/yawave.com\/wp-content\/uploads\/2022\/02\/yawave_bg_v2.jpg“ custom_padding=“100px|50px|100px|50px|false|false“ border_radii=“on|15px|15px|15px|15px“ box_shadow_style=“preset2″ global_colors_info=“{}“][et_pb_column type=“3_5″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Wachstum mit einem klaren Plan durch Kundenfokussierung.<\/h3>\n

Setze Dein Kunde in den Mittelpunkt und decke Optimierungspotenziale in Deinem Unternehmen auf.<\/p>\n

[\/et_pb_text][et_pb_button button_url=“https:\/\/calendly.com\/markus-koch\/30min“ button_text=“Kontakt aufnehmen“ _builder_version=“4.21.0″ _module_preset=“721e7d1a-4196-4412-9ad2-e9328f33faa8″ custom_margin_phone=“|||0px|false|false“ global_colors_info=“{}“][\/et_pb_button][\/et_pb_column][et_pb_column type=“2_5″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ custom_padding_last_edited=“on|tablet“ admin_label=“Horizontal Timeline Demo 1″ _builder_version=“4.22.1″ background_color=“rgba(232,232,232,0.26)“ background_enable_image=“off“ background_blend=“overlay“ custom_padding=“140px||140px||false|false“ custom_padding_tablet=“100px||80px||false|false“ custom_padding_phone=“60px||60px||false|false“ collapsed=“on“ global_colors_info=“{}“][et_pb_row _builder_version=“4.22.1″ _module_preset=“default“ custom_padding=“0px|0px|70px|0px|false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Gemeinsam mit yawave Schritt f\u00fcr Schritt zum Zielbild<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row make_equal=“on“ _builder_version=“4.22.1″ width=“90%“ custom_padding=“0px|||||“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ global_colors_info=“{}“][dipi_horizontal_timeline columns=“2″ space_between=“37″ container_padding=“30px|30px|40px|30px|false|false“ loop=“on“ navigation=“on“ layout=“top“ timeline_line_color=“rgba(21,2,42,0.07)“ timeline_active_line_style=“none“ navigation_prev_icon_yn=“on“ navigation_prev_icon=“4||divi||400″ navigation_next_icon_yn=“on“ navigation_next_icon=“5||divi||400″ navigation_bg_color=“#FFFFFF“ navigation_circle=“on“ columns_tablet=“2″ columns_phone=“1″ columns_last_edited=“on|phone“ container_padding_tablet=“30px|30px|40px|30px|false|false“ container_padding_phone=“30px|30px|40px|30px|false|false“ container_padding_last_edited=“on|phone“ layout_tablet=“top“ layout_phone=“top“ layout_last_edited=“on|tablet“ navigation_position_left_tablet=“-35px“ navigation_position_left_phone=“-5px“ navigation_position_left_last_edited=“on|tablet“ navigation_position_right_tablet=“-35px“ navigation_position_right_phone=“-5px“ navigation_position_right_last_edited=“on|tablet“ _builder_version=“4.22.1″ _module_preset=“default“ custom_css_navigation=“box-shadow: 0 5px 10px rgba(68,0,153,0.06);||top: 30% !important;“ border_radii_item=“on|20px|20px|20px|20px“ box_shadow_style=“preset3″ box_shadow_color=“rgba(68,0,153,0.06)“ global_colors_info=“{}“ timeline_line_color__hover_enabled=“off|hover“ timeline_line_color__hover=“#6b00e6″ card_arrow_color__hover_enabled=“off|desktop“ navigation_color__hover_enabled=“off|desktop“ navigation_bg_color__hover_enabled=“off|hover“ navigation_bg_color__hover=“#6b00e6″ navigation_color__hover=“#FFFFFF“ custom_css_prev_main_navigation__hover_enabled=“on|hover“ custom_css_prev_main_navigation__hover=“transform: translateX(-5px);“ custom_css_next_thumbs_navigation__hover_enabled=“on|hover“ custom_css_next_thumbs_navigation__hover=“transform: translateX(5px);“ custom_css_navigation_last_edited=“on|phone“ custom_css_navigation_tablet=“box-shadow: 0 5px 10px rgba(68,0,153,0.06);||top: 35% !important;“ custom_css_navigation_phone=“box-shadow: 0 5px 10px rgba(68,0,153,0.06);||bottom: 40px !important;“][dipi_horizontal_timeline_item admin_label=“Kick off“ ribbon=“Woche 1″ title=“Kick-off“ timeline_icon=“\||divi||400″ timeline_icon_color=“#0195DF“ ribbon_use_circle=“off“ ribbon_text_bgcolor=“#0195DF“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/10\/Kick-off.png“ icon_placement=“left“ icon_image_margin=“||||false|false“ icon_image_padding=“0px|0px|0px|0px|true|true“ custom_card_arrow=“on“ card_arrow_color=“#FFFFFF“ card_padding=“40px|30px|40px|30px|true|true“ ribbon_text_padding=“3px|9px|3px|9px|true|true“ _builder_version=“4.22.1″ _module_preset=“default“ header_font=“Proxima Nova Light|600|||||||“ body_font=“Proxima Nova Light||||||||“ body_font_size=“16px“ ribbon_text_font=“Proxima Nova Light|600|||||||“ ribbon_text_text_color=“#FFFFFF“ ribbon_text_font_size=“12px“ background_color=“#FFFFFF“ background_enable_color=“on“ border_radii_ribbon_text=“on|50px|50px|50px|50px“ global_colors_info=“{}“ timeline_icon_color__hover_enabled=“on|hover“ timeline_icon_color__hover=“#0195DF“ ribbon_circle_color__hover_enabled=“on|hover“ ribbon_circle_color__hover=“#6b00e6″ background__hover_enabled=“off|desktop“ background_color__hover=“#82E182″ background_enable_color__hover=“on“ header_text_color__hover_enabled=“off|desktop“ header_text_color__hover=“#FFFFFF“ body_text_color__hover_enabled=“off|desktop“ body_text_color__hover=“rgba(255,255,255,0.86)“ icon_color__hover_enabled=“off|desktop“ icon_color__hover=“#FFFFFF“]<\/p>\n

Gemeinsamer Projekt-Start mit klaren Zielvorgaben, Milestones, Deadlines und Koordination von wichtigen Themen (z.B. \u000bTermin & Teilnehmer Interviews \/ Workshop).<\/p>\n

[\/dipi_horizontal_timeline_item][dipi_horizontal_timeline_item admin_label=“Analyse“ ribbon=“Woche 2-3″ title=“Analyse“ timeline_icon=“\||divi||400″ timeline_icon_color=“#0195DF“ ribbon_use_circle=“off“ ribbon_text_bgcolor=“#174A8F“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/10\/Analyse.png“ icon_placement=“left“ icon_image_margin=“||||false|false“ icon_image_padding=“0px|0px|0px|0px|true|true“ custom_card_arrow=“on“ card_arrow_color=“#FFFFFF“ card_padding=“40px|30px|40px|30px|true|true“ ribbon_text_padding=“3px|9px|3px|9px|true|true“ _builder_version=“4.22.1″ _module_preset=“default“ header_font=“Proxima Nova Light|600|||||||“ body_font=“Proxima Nova Light||||||||“ body_font_size=“16px“ ribbon_text_font=“Proxima Nova Light|600|||||||“ ribbon_text_text_color=“#FFFFFF“ ribbon_text_font_size=“12px“ background_color=“#FFFFFF“ background_enable_color=“on“ border_radii_ribbon_text=“on|50px|50px|50px|50px“ global_colors_info=“{}“ timeline_icon_color__hover_enabled=“on|hover“ timeline_icon_color__hover=“#0195DF“ ribbon_circle_color__hover_enabled=“on|hover“ ribbon_circle_color__hover=“#6b00e6″ background__hover_enabled=“off|desktop“ background_color__hover=“#82E182″ background_enable_color__hover=“on“ header_text_color__hover_enabled=“off|desktop“ header_text_color__hover=“#FFFFFF“ body_text_color__hover_enabled=“off|desktop“ body_text_color__hover=“rgba(255,255,255,0.86)“ icon_color__hover_enabled=“off|desktop“ icon_color__hover=“#FFFFFF“]<\/p>\n

yawave denkt sich durch Dokumente, Daten \u000bund einer Interviewphase in k\u00fcrzester Zeit in \u000bdie Organisation und erstellt erste Hypothesen (optional: Performance und Benchmark Analyse).<\/p>\n

[\/dipi_horizontal_timeline_item][dipi_horizontal_timeline_item admin_label=“Mapping \/ Architektur“ ribbon=“Woche 3-5″ title=“Mapping \/ Architektur“ timeline_icon=“\||divi||400″ timeline_icon_color=“#0195DF“ ribbon_use_circle=“off“ ribbon_text_bgcolor=“#0195DF“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/10\/Mapping-Architektur.png“ icon_placement=“left“ icon_image_margin=“||||false|false“ icon_image_padding=“0px|0px|0px|0px|true|true“ custom_card_arrow=“on“ card_arrow_color=“#FFFFFF“ card_padding=“40px|30px|40px|30px|true|true“ ribbon_text_padding=“3px|9px|3px|9px|true|true“ _builder_version=“4.22.1″ _module_preset=“default“ header_font=“Proxima Nova Light|600|||||||“ body_font=“Proxima Nova Light||||||||“ body_font_size=“16px“ ribbon_text_font=“Proxima Nova Light|600|||||||“ ribbon_text_text_color=“#FFFFFF“ ribbon_text_font_size=“12px“ background_color=“#FFFFFF“ background_enable_color=“on“ border_radii_ribbon_text=“on|50px|50px|50px|50px“ global_colors_info=“{}“ timeline_icon_color__hover_enabled=“on|hover“ timeline_icon_color__hover=“#0195DF“ ribbon_circle_color__hover_enabled=“on|hover“ ribbon_circle_color__hover=“#6b00e6″ background__hover_enabled=“off|desktop“ background_color__hover=“#82E182″ background_enable_color__hover=“on“ header_text_color__hover_enabled=“off|desktop“ header_text_color__hover=“#FFFFFF“ body_text_color__hover_enabled=“off|desktop“ body_text_color__hover=“rgba(255,255,255,0.86)“ icon_color__hover_enabled=“off|desktop“ icon_color__hover=“#FFFFFF“]<\/p>\n

Auf Grundlage der bisherigen Erkenntnisse erarbeitet yawave die konkrete Fan Journey Map und die Soll-ICT-Architektur \u2013 mit einer 80\/20-Version geht man in den Workshop.<\/p>\n

[\/dipi_horizontal_timeline_item][dipi_horizontal_timeline_item admin_label=“Workshop“ ribbon=“Woche 5″ title=“Workshop“ timeline_icon=“\||divi||400″ timeline_icon_color=“#0195DF“ ribbon_use_circle=“off“ ribbon_text_bgcolor=“#174A8F“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/10\/Workshop.png“ icon_placement=“left“ icon_image_margin=“||||false|false“ icon_image_padding=“0px|0px|0px|0px|true|true“ custom_card_arrow=“on“ card_arrow_color=“#FFFFFF“ card_padding=“40px|30px|40px|30px|true|true“ ribbon_text_padding=“3px|9px|3px|9px|true|true“ _builder_version=“4.22.1″ _module_preset=“default“ header_font=“Proxima Nova Light|600|||||||“ body_font=“Proxima Nova Light||||||||“ body_font_size=“16px“ ribbon_text_font=“Proxima Nova Light|600|||||||“ ribbon_text_text_color=“#FFFFFF“ ribbon_text_font_size=“12px“ background_color=“#FFFFFF“ background_enable_color=“on“ border_radii_ribbon_text=“on|50px|50px|50px|50px“ global_colors_info=“{}“ timeline_icon_color__hover_enabled=“on|hover“ timeline_icon_color__hover=“#0195DF“ ribbon_circle_color__hover_enabled=“on|hover“ ribbon_circle_color__hover=“#6b00e6″ background__hover_enabled=“off|desktop“ background_color__hover=“#82E182″ background_enable_color__hover=“on“ header_text_color__hover_enabled=“off|desktop“ header_text_color__hover=“#FFFFFF“ body_text_color__hover_enabled=“off|desktop“ body_text_color__hover=“rgba(255,255,255,0.86)“ icon_color__hover_enabled=“off|desktop“ icon_color__hover=“#FFFFFF“]<\/p>\n

Gemeinsam mit allen Beteiligten treibt man die bisherigen Resultate weiter in Richtung Zielbild \u2013 ein optimaler Mix zwischen Work Sessions, Diskussionen und konkreter Ideation.<\/p>\n

[\/dipi_horizontal_timeline_item][dipi_horizontal_timeline_item admin_label=“Roadmap \/ Massnahmen“ ribbon=“Woche 6″ title=“Roadmap \/ Massnahmen“ timeline_icon=“\||divi||400″ timeline_icon_color=“#0195DF“ ribbon_use_circle=“off“ ribbon_text_bgcolor=“#0195DF“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/10\/Roadmap-Massnahmen.png“ icon_placement=“left“ icon_image_margin=“||||false|false“ icon_image_padding=“0px|0px|0px|0px|true|true“ custom_card_arrow=“on“ card_arrow_color=“#FFFFFF“ card_padding=“40px|30px|40px|30px|true|true“ ribbon_text_padding=“3px|9px|3px|9px|true|true“ _builder_version=“4.22.1″ _module_preset=“default“ header_font=“Proxima Nova Light|600|||||||“ body_font=“Proxima Nova Light||||||||“ body_font_size=“16px“ ribbon_text_font=“Proxima Nova Light|600|||||||“ ribbon_text_text_color=“#FFFFFF“ ribbon_text_font_size=“12px“ background_color=“#FFFFFF“ background_enable_color=“on“ border_radii_ribbon_text=“on|50px|50px|50px|50px“ global_colors_info=“{}“ timeline_icon_color__hover_enabled=“on|hover“ timeline_icon_color__hover=“#0195DF“ ribbon_circle_color__hover_enabled=“on|hover“ ribbon_circle_color__hover=“#6b00e6″ background__hover_enabled=“off|desktop“ background_color__hover=“#82E182″ background_enable_color__hover=“on“ header_text_color__hover_enabled=“off|desktop“ header_text_color__hover=“#FFFFFF“ body_text_color__hover_enabled=“off|desktop“ body_text_color__hover=“rgba(255,255,255,0.86)“ icon_color__hover_enabled=“off|desktop“ icon_color__hover=“#FFFFFF“]<\/p>\n

F\u00fcr die gesamte Organisation, beteiligte Abteilungen und Mitarbeitenden wird ein konkreter und priorisierter Fahrplan inkl. Verantwortlichkeiten erarbeitet.<\/p>\n

[\/dipi_horizontal_timeline_item][dipi_horizontal_timeline_item admin_label=“Monitoring“ ribbon=“Ab Woche 7″ title=“Monitoring \/ Umsetzung“ timeline_icon=“\||divi||400″ timeline_icon_color=“#0195DF“ ribbon_use_circle=“off“ ribbon_text_bgcolor=“#174A8F“ image=“https:\/\/yawave.com\/wp-content\/uploads\/2023\/10\/Monitoring-Umsetzung.png“ icon_placement=“left“ icon_image_margin=“||||false|false“ icon_image_padding=“0px|0px|0px|0px|true|true“ custom_card_arrow=“on“ card_arrow_color=“#FFFFFF“ card_padding=“40px|30px|40px|30px|true|true“ ribbon_text_padding=“3px|9px|3px|9px|true|true“ _builder_version=“4.22.1″ _module_preset=“default“ header_font=“Proxima Nova Light|600|||||||“ body_font=“Proxima Nova Light||||||||“ body_font_size=“16px“ ribbon_text_font=“Proxima Nova Light|600|||||||“ ribbon_text_text_color=“#FFFFFF“ ribbon_text_font_size=“12px“ background_color=“#FFFFFF“ background_enable_color=“on“ border_radii_ribbon_text=“on|50px|50px|50px|50px“ global_colors_info=“{}“ timeline_icon_color__hover_enabled=“on|hover“ timeline_icon_color__hover=“#0195DF“ ribbon_circle_color__hover_enabled=“on|hover“ ribbon_circle_color__hover=“#6b00e6″ background__hover_enabled=“off|desktop“ background_color__hover=“#82E182″ background_enable_color__hover=“on“ header_text_color__hover_enabled=“off|desktop“ header_text_color__hover=“#FFFFFF“ body_text_color__hover_enabled=“off|desktop“ body_text_color__hover=“rgba(255,255,255,0.86)“ icon_color__hover_enabled=“off|desktop“ icon_color__hover=“#FFFFFF“]<\/p>\n

yawave begleitet seine Kunden auf Wunsch auch nach dem Projekt durch laufende Status-Meetings, j\u00e4hrliche Check-in Workshops, Map-Updates oder direkten Umsetzungen.<\/p>\n

[\/dipi_horizontal_timeline_item][\/dipi_horizontal_timeline][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.19.5″ _module_preset=“default“ global_colors_info=“{}“][et_pb_row _builder_version=“4.22.1″ _module_preset=“default“ custom_padding=“70px|0px|0px|0px|false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Flexible Pakete passend zu den vorhandenen Herausforderungen<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=“4.19.5″ _module_preset=“default“ custom_padding=“70px|0px|2px|0px|false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.19.5″ _module_preset=“default“ global_colors_info=“{}“][dvmd_table_maker tbl_chead_cell_color=“#d4eef9″ tbl_rhead_cell_color=“rgba(232,232,232,0.54)“ _builder_version=“4.22.1″ _module_preset=“default“ tbl_chead_text_text_color=“#434B54″ tbl_chead_text_font_size=“24px“ tbl_rhead_text_text_color=“#434B54″ global_colors_info=“{}“][dvmd_table_maker_item col_label=“Packages \/ Lieferobjekte“ col_content=“Packages \/ Lieferobjekte
\nAssessment \/ Analyse (CX + ICT)
\nInterviews
\nBenchmarking
\nPerformance Analyse (Web, Shop, etc.)
\nWorkshops (CX + ICT)
\nFan Journey \/ CX Map (Soll)
\nICT-Architektur (Soll)
\nIdeen-\/Massnahmen-Liste (ca. 100)
\nRoadmap (CX + ICT)“ col_tcell_cell_align_vert=“center“ _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=“S“ col_content=“S
\nQuick Check
\n– 5<\/p>\n

1 WS
\nDraft
\nDraft<\/p>\n

“ col_tcell_cell_align_horz=“center“ col_tcell_cell_align_vert=“center“ _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=“M“ col_content=“M
\nStandard
\n10-15
\n\u2713<\/p>\n

2 WS
\nStandard
\nStandard
\n\u2713
\n\u2713“ col_column_max_width=“1.5fr“ col_icon_type=“||divi||400″ col_icon_size=“1em“ col_tcell_cell_align_horz=“center“ col_tcell_cell_align_vert=“center“ _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“][\/dvmd_table_maker_item][dvmd_table_maker_item col_label=“L“ col_content=“L
\nAdvanced
\n+ 20
\n\u2713
\n\u2713
\n2 WS
\nAdvanced
\nAdvanced
\n\u2713
\n\u2713“ col_tcell_cell_align_horz=“center“ col_tcell_cell_align_vert=“center“ _builder_version=“4.22.1″ _module_preset=“default“ global_colors_info=“{}“][\/dvmd_table_maker_item][\/dvmd_table_maker][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=“1″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_row _builder_version=“4.16″ _module_preset=“default“ custom_padding=“70px|0px|0px|0px|false|false“ global_colors_info=“{}“][et_pb_column type=“4_4″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.21.0″ _module_preset=“default“ global_colors_info=“{}“]<\/p>\n

Wir erstellen deine CX-Map<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_3,1_3,1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“https:\/\/yawave.com\/wp-content\/uploads\/2022\/04\/team_markus.jpg“ title_text=“team_markus“ align=“center“ _builder_version=“4.16″ _module_preset=“default“ width=“65%“ global_colors_info=“{}“][\/et_pb_image][et_pb_text _builder_version=“4.21.0″ _module_preset=“default“ module_alignment_tablet=““ module_alignment_phone=“center“ module_alignment_last_edited=“on|phone“ global_colors_info=“{}“]<\/p>\n

Markus Koch<\/strong>
CCO, Co-Founder<\/p>\n

Customer Experience Strategie und Roadmap<\/p>\n

LinkedIn<\/a>
markus.koch@yawave.com<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“https:\/\/yawave.com\/wp-content\/uploads\/2022\/04\/team_renato.jpg“ title_text=“team_renato“ align=“center“ _builder_version=“4.16″ _module_preset=“default“ width=“65%“ global_colors_info=“{}“][\/et_pb_image][et_pb_text _builder_version=“4.21.0″ _module_preset=“default“ module_alignment_tablet=““ module_alignment_phone=“center“ module_alignment_last_edited=“on|phone“ global_colors_info=“{}“]<\/p>\n

Renato Peter<\/strong>
CEO, Co-Founder<\/p>\n

ICT Architektur Strategie<\/p>\n

LinkedIn<\/a>
renato.peter@yawave.com<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=“1_3″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“https:\/\/yawave.com\/wp-content\/uploads\/2022\/11\/patrick-mueller.png“ title_text=“patrick-mueller“ align=“center“ _builder_version=“4.16″ _module_preset=“default“ width=“71%“ border_radii=“on|5px|5px|5px|5px“ global_colors_info=“{}“][\/et_pb_image][et_pb_text _builder_version=“4.21.0″ _module_preset=“default“ module_alignment_tablet=““ module_alignment_phone=“center“ module_alignment_last_edited=“on|phone“ global_colors_info=“{}“]<\/p>\n

Patrick M\u00fcller<\/strong>
Digital Experience Consultant<\/p>\n

CX Mapping, Prozesse, Benchmarking und Massnahmen<\/p>\n

LinkedIn<\/a>
patrick.mueller@yawave.com<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=“1_2,1_2″ _builder_version=“4.16″ _module_preset=“default“ background_color=“#f0f9fd“ global_colors_info=“{}“][et_pb_column type=“1_2″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_image src=“https:\/\/yawave.com\/wp-content\/uploads\/2022\/12\/template_features_2.jpg“ title_text=“template_features_2″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][\/et_pb_image][\/et_pb_column][et_pb_column type=“1_2″ _builder_version=“4.16″ _module_preset=“default“ global_colors_info=“{}“][et_pb_text _builder_version=“4.16″ _module_preset=“default“ custom_margin=“|||0px|false|false“ global_colors_info=“{}“]<\/p>\n

Kostenloses Template zur Optimierung der Customer Experience<\/span><\/h3>\n

Auf der Suche nach einem leicht verst\u00e4ndlichen Template, das dir hilft, die Customer Experience deines Unternehmens zu visualisieren und zu optimieren?<\/p>\n

Unser Template bietet dir eine einfache M\u00f6glichkeit, die Schritte und Touchpoints deiner Kunden auf einen Blick darzustellen und Optimierungspotenziale zu identifizieren.[\/et_pb_text][et_pb_code module_class=“custom-code“ _builder_version=“4.19.5″ _module_preset=“default“ global_colors_info=“{}“]